Sensible Job Search Result > Full Vacancy Details
Client Services Manager Posted: 22-05-2012
Job Type: Permanent Location: England - South East
Salary: £25,000 - £30,000 Ref:

Location:         Hampshire        

Salary:             £25,000 - £30,000

Hours:              Monday – Friday 9.00 – 5.30

Job Type:         Permanent                   

Holiday:           25 days Holiday + Bank Holidays

Bonus:             Excellent commission structure

                        Car allowance

Job Purpose 

  • To deliver regular recruitment of new Care Home contracts for dispensing services and training contracts
  • To Account Manage the on-going relationship between the Care Homes customers and the service provided by the Company

Key Responsibilities

  • To follow promote and enforce relevant SOPs, and company policy and procedure
  • To manage the service ensuring that both quality standards and service levels to customers are maintained or improved
  • To manage the handling of enquiries and maintenance of a database of information resulting from these enquiries
  • To advise and support staff in any other department when requested to do so
  • Maintain a general awareness of matters relating to Pharmacy and report to the Operations Manager those which may be directly relevant to the company
  • To actively maintain and develop company Quality and Business Systems in conjunction with other company departments
  • Collate and maintain a Client Database with regard to area specific sales plans
  • Regular Marketing through emails, telephones and cold-calling to gain appointments for new business
  • Regular networking to raise both personal and company profiles
  • Ensure new business is implemented into the Pharmacy easily and efficiently
  • Submission of data in a timely and qualitative manner, as requested
  • Delivery of set up system training sessions as per standard lesson plans
  • Regular contact with pharmacy teams to support existing customers to ensure proactive and timely intervention is achieved to reduce churn of existing homes
  • Co-ordination and delivery of allocated Pharmacy advice visits within specified timescale
  • Regular personal development to demonstrate compliance and regulatory knowledge within the care industry with all aspects of medication management
  • Regular contact with Sales Manager Team to support company strategy
  • Regular contact with Training team to raise profile of City and Guilds training services
  • Develop relationships with key stakeholders including PCT Medicine Management Teams and local CQC Inspectors

General Responsibilities 

  • Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives
  • Ensure the work you do is of a high quality standard and the Company procedures and policies are followed at all times
  • Engage in personal professional development to and attend mandatory training
  • Present the Company in a positive way at all times with internal and external clients, customers and staff
  • Comply with the Company’s HR policies and the Health and Safety policy at all times
  • Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards
  • Bring new ideas and approaches with an open mind
  • Maintain confidentiality and security at all times

Requirements

  • Must a minimum of two years sales experience relevant to the job (ideally within the health or social care market)
  • Required to have proven experience in a results driven and regulated environment

 

To apply for this vacancy please contact:

Name: Jessica Lyons
Telephone: 0208 364 9911
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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